{"id":1526,"date":"2021-11-18T14:10:46","date_gmt":"2021-11-18T14:10:46","guid":{"rendered":"https:\/\/forevigtmin.com\/questions-and-answers\/"},"modified":"2022-01-19T14:12:20","modified_gmt":"2022-01-19T14:12:20","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/forevigtmin.com\/en\/questions-and-answers\/","title":{"rendered":"questions and answers"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.13.1″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/forevigtmin.com\/wp-content\/uploads\/2021\/11\/Fo\u0308r-Evigt-Min-Bild-hemsida.jpg” custom_padding=”100px||100px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.4″ _module_preset=”default” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”60px” header_font_size_tablet=”60px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

questions and answers<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_font_size=”16px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Here we have collected answers to the most common questions we get. They are divided by category. Feel free to read below and if you do not find the answer you are looking for, you are warmly welcome to contact our support and we will do our best to help you.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.14.6″ _module_preset=”default” header_2_text_align=”left” header_2_text_color=”#F5AAAE” header_2_font_size=”40px” text_orientation=”center” custom_margin=”80px||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Questions about ordering<\/h2>\n

[\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” toggle_icon=”3||divi||400″ _builder_version=”4.13.1″ _module_preset=”default” toggle_level=”h2″ toggle_font=”|||||||#F5AAAE|” body_font=”Circular STD Book||||||||” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_toggle=”||padding-top: 0px;” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”][et_pb_accordion_item title=”How to upload your own image to LifeSign?” open=”on” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}”]<\/p>\n

Upload the image you want to use by pressing the “select image” button, located just above the buy button, when you are inside the product and then select the desired image.<\/p>\n

When the image has been uploaded correctly, you will see a small thumbnail of the image you have chosen to upload. If you want to change the image, you can do so by clicking on “select image” again and then select the image you want instead.<\/p>\n

If you want to change the image after you put the product in the shopping cart, you first need to remove the product from your shopping cart and then upload the image and click on buy again.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I want to order two exactly the same LifeSigns. How do I?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]<\/p>\n

Then just increase the number when ordering. Either at the shopping cart or inside the product. However, if you want a different image or a different foot on the other, you need to upload your new image (or the same image) inside the product that has the foot you want.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I can not put LifeSign in my shopping cart, what’s wrong?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]To be able to add a LifeSign to your shopping cart, you first need to upload the image you want to use. If you have not uploaded an image, it is not possible to add the item to the shopping cart.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you only shop through your e-commerce?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]<\/p>\n

No, you can also email<\/a> or chat with us and we will guide you right among the products you wish to order.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you change or delete your order?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]As we try to process all incoming orders within 10 minutes, it may be that your product you ordered is already in production. But email us at support@forevigtmin.se<\/a> and we will see what we can do.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can LifeSign be returned?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]As each LifeSign product is unique, it becomes difficult to advertise your product through just one regret purchase. If, on the other hand, the product has, for some reason, broken, it is good to open a support case and then explain what happened and we will make sure to help you. You can read more about this topic under our purchase information<\/a> .[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get information about forever mine and offers?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]By writing up your email address for newsletters, or following us on social media; Facebook<\/a> and Instagram<\/a> .[\/et_pb_accordion_item][et_pb_accordion_item title=”I have trouble placing my order, what could be wrong?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]What error messages do you receive? Note these and then contact support@forevigtmin.se<\/a> to set up a support case and we will try to help you carry out your order.[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.14.6″ _module_preset=”default” header_2_text_align=”left” header_2_text_color=”#F5AAAE” header_2_font_size=”40px” text_orientation=”center” custom_margin=”80px||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Questions about our products<\/h2>\n

[\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” toggle_icon=”3||divi||400″ _builder_version=”4.13.1″ _module_preset=”default” toggle_level=”h2″ toggle_font=”|||||||#F5AAAE|” body_font=”Circular STD Book||||||||” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_toggle=”||padding-top: 0px;” border_width_all=”0px” border_width_bottom=”1px” global_colors_info=”{}”][et_pb_accordion_item title=”How do you photograph your ultrasound image to get the best results?” open=”on” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}”]Put your ultrasound image on the wall in a bright room with a small piece of tape and then photograph it straight from the front. Remember to include the entire image. Better that you get some information around the ultrasound image. We will cut it off later in the edit so it will be completely black.<\/p>\n

Try to get as little glitter as possible. Therefore you should take pictures of your picture in a bright room without flash on the camera.
\nSee an example picture<\/a> of what a good photo shoot can look like.<\/p>\n

You do not have to worry if you feel unsure whether it turned out well or not. Because if we see that the end result will not be what we expect, we will contact you before we start production. So we will help you create a great product out of the best you have. Or the finest you’ve had.[\/et_pb_accordion_item][et_pb_accordion_item title=”I can not photograph my ultrasound image, can you help me?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]Of course! We are happy to do that. Send your ultrasound image by post to Forever my AB, Gamla R\u00e5dstugugatan 1B, SE-60224, Norrk\u00f6ping and we will help you. Do not forget to enter your contact information such as first and last name, address, telephone number and e-mail address.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are you treating my ultrasound image so that it turns out to be black without a white frame?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]<\/p>\n

Yes we do! Your ultrasound image will retain its details, but without the white frame and completely black out.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What sizes is LifeSign available in?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]LifeSign is available in one size. The total dimensions of the product are W18xH21xD5 cm. The board is 5 mm thick and measures 15 \u00d7 20 cm.[\/et_pb_accordion_item][et_pb_accordion_item title=”By what method do you print my picture?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]We use cutting-edge technology by applying your image using UV print. It is an exclusive method that creates a very high reproduction of the motif.[\/et_pb_accordion_item][et_pb_accordion_item title=”What sizes is LifeLamp available in?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]LifeLamp is available in 3 different sizes; small, medium and large.
\nSmall is D15xH22xW14 cm, Medium is D17xH26xW18 cm, Large is D22xH30xW22 cm.[\/et_pb_accordion_item][et_pb_accordion_item title=”How long is the cable for LifeLamp?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]The cable is 2 m long and is a braided white fabric cable.[\/et_pb_accordion_item][et_pb_accordion_item title=”How long is the cable for LifeSign?” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” text_orientation=”left” global_colors_info=”{}” open=”off”]The cable is 1.5 m long and is a two-part plastic cable.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

questions and answersHere we have collected answers to the most common questions we get. They are divided by category. Feel free to read below and if you do not find the answer you are looking for, you are warmly welcome to contact our support and we will do our best to help you.Questions about orderingUpload […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1526","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/pages\/1526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/comments?post=1526"}],"version-history":[{"count":19,"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions"}],"predecessor-version":[{"id":6309,"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions\/6309"}],"wp:attachment":[{"href":"https:\/\/forevigtmin.com\/en\/wp-json\/wp\/v2\/media?parent=1526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}