questions and answers
Here we have collected answers to the most common questions we get. They are divided by category. Feel free to read below and if you do not find the answer you are looking for, you are warmly welcome to contact our support and we will do our best to help you.
Questions about ordering
How to upload your own image to LifeSign?
Upload the image you want to use by pressing the “select image” button, located just above the buy button, when you are inside the product and then select the desired image.
When the image has been uploaded correctly, you will see a small thumbnail of the image you have chosen to upload. If you want to change the image, you can do so by clicking on “select image” again and then select the image you want instead.
If you want to change the image after you put the product in the shopping cart, you first need to remove the product from your shopping cart and then upload the image and click on buy again.
I want to order two exactly the same LifeSigns. How do I?
Then just increase the number when ordering. Either at the shopping cart or inside the product. However, if you want a different image or a different foot on the other, you need to upload your new image (or the same image) inside the product that has the foot you want.
I can not put LifeSign in my shopping cart, what's wrong?
Can you only shop through your e-commerce?
No, you can also email or chat with us and we will guide you right among the products you wish to order.
Can you change or delete your order?
Can LifeSign be returned?
How do I get information about forever mine and offers?
I have trouble placing my order, what could be wrong?
Questions about our products
How do you photograph your ultrasound image to get the best results?
Try to get as little glitter as possible. Therefore you should take pictures of your picture in a bright room without flash on the camera.
See an example picture of what a good photo shoot can look like.
You do not have to worry if you feel unsure whether it turned out well or not. Because if we see that the end result will not be what we expect, we will contact you before we start production. So we will help you create a great product out of the best you have. Or the finest you’ve had.
I can not photograph my ultrasound image, can you help me?
Are you treating my ultrasound image so that it turns out to be black without a white frame?
Yes we do! Your ultrasound image will retain its details, but without the white frame and completely black out.
What sizes is LifeSign available in?
By what method do you print my picture?
What sizes is LifeLamp available in?
Small is D15xH22xW14 cm, Medium is D17xH26xW18 cm, Large is D22xH30xW22 cm.